Help

Policies from Our Sellers

• Weverse Korea

  Please apply for an exchange so we can check the product defect.
  ■ How to apply for an exchange
  1. My > My Orders > Order > Details > Tap on Return
  2. Choose the product(s) you want to Return.
  3. Choose Product Defect as your reason for Return.
  4. Attach your photo(s), following the guide below:
  1) If you have the invoice on the delivery box (2 photos)
  - Take a picture of the defective product and the invoice together
  - Take a picture of all the components and the invoice together
  2) If you do not have the delivery box (2 photos)
  - Write down your order number, name, and address on a piece of paper. Take a picture of the defective product and the paper together.
  - Write down your order number, name, and address on a piece of paper. Take a picture of all the components and the paper together.
  5. Explain your problem in detail and apply.
  ■ How we handle your application
  1. When your application is submitted, we will check if your order can be exchanged.
  2. For orders that can be exchanged, we will send you a courier to pick up the order and bring it back. (Usually takes 1 - 2 business days for addresses in South Korea)
  3. Please put the product(s) you want to return in the box, as you received it.
  4. We will check the returned product(s). Your order will then be canceled and the refund process will start.
  ※ For international shipping, you will have to send back your product(s) on your own.
  The shipping fee for returning the product(s) will be refunded through your PayPal account. Please submit your receipt and your PayPal account to Customer Service.
  ※ If you do not follow the process outlined above, your return will take longer.

• Weverse Japan

  Please contact us within 8 days of receipt of the product (with the date of completion of delivery on the 1st day).
  
  ■ Customer information
  · Your name
  ·Phone number
  ·Order number
  ·Relevant product
  ·The corresponding score
  ·Content (as detailed as possible)
  ※If information is insufficient, it may take some time to reply.
  
  ■ To be attached
  ·Photographs or videos of the part
  ※ In the pictures and videos you send, if you couldn't check the part, you can judge that it's in good condition.
  ※Return may not be possible depending on the contents of the defect.
  
  ■ Exchange Process We will check your inquiry with the customer center and inform you whether you will return it or not. If it is judged to be defective, Sagawa Express or Yamato Transport will visit to pick it up later. We will bear the shipping cost. ※If you are absent at the time of pick-up, please deliver the desired date of pick-up to the shipping company. Pack the item and give the package to the courier. We will send out the replacement once the returned item's receipt is confirmed.
  
  ■ Cases where exchanges are not available
  ·Exchanges and returns because of a simple change of mind (mismatched size, different image, wrong order, etc.)
  ·If 8 days have passed since the date of delivery completion
  ·In case the package is lost or damaged
  ·In case of completion of use
  ·If the customer shows damage, damage, damage, attachment of smell (perfume, tobacco, etc.), or other feeling of use
  ·When washing and repairing
  ·If it is stated in advance that exchange or return is not possible
  ·When returning without prior contact ※ If you are no longer eligible for the special gift upon returning a product, you must also return the special gift you received.
  ※ Exchange or return is not possible if a set of special features or accessories is not provided.
  ※ On some products, the applicable period or conditions may differ. Please check each product page for details.

• Weverse America

  If you receive a defective or damaged product, you can request a return within 30 days from the date of receipt.
  After confirming the return request details, we will determine whether a return will be granted.
  [How to request a return]
  1. Go to More → My Orders → Order Details → Click [Return Order]
  2. Select the product to return
  3. Select [Product defect] as the reason for the request
  4. Attach a photo showing the defective product and the invoice (or shipping label) together
  [Please Note]
  ※ You can only request a return if the order status is "Delivered."
  ※ When submitting a return request, you must attach a photo showing the invoice (or shipping label) and the defective product together. If you attach photos of the invoice and the defective product separately, your request will not be processed, and you may be asked to submit a suitable photo.
  ※ Once a return request is submitted, you cannot change the request for an exchange.
  ※ If the return request button is disabled, please take a photo showing the order number and the defective product together and contact Help on weverse.