Weverse Help Chatbot is an automated assistant designed to provide answers based on the official FAQs registered on Weverse Help.
You can either choose a menu from the chatbot screen or type your question into the AI inquiry box.

1. Select an item
The chatbot interface features shortcut buttons at the top for the most frequently addressed topics and inquiries.

Change Membership Information
Product Shipping
Community/Profile

Click a button to see the answer right away, or follow the prompts with more questions to find exactly what you're looking for.

2. Ask Questions for AI Search
Type your question directly to find exactly what you're looking for.

e.g.)

Is it possible to get a refund for the membership?
Where can I track shipping for my order?
Why was my account restricted?
The chatbot will search our FAQs using your question to find the best answer for you.

3. Check Frequently Asked Questions
A selection of frequently asked questions is conveniently accessible at the bottom of the chatbot screen for quick reference.

I haven't received the verification text for my membership subscription.
I would like to cancel my membership and/or request a refund.
I would like to know the shipping status.
My account has been restricted.

Simply tap the question to see the answer instantly.

4. When You Need More Help
The chatbot will find the best answers in the FAQs and guide you through the next steps.

If you need more help:

Try adding more details to your question.
Try asking again with different keywords.

If you still need assistance, please use [Contact us] to send an inquiry to Weverse Help directly.
We will review the details and provide further assistance.

5. Chatbot Response Standards
The chatbot provides answers based on the FAQs registered on Weverse Help.
In the following cases, the chatbot may not be able to assist you.

If the content is not found in the FAQs
Inquiries requiring verification of individual accounts or order information
Inquiries with answers that vary depending on the situation
Inquiries requiring additional verification
Inquiries related to the artist's personal activities or private issues
If your message includes inappropriate language, like swearing or slang

Please reach out to us via [Contact us] in Weverse Help for more help.

We will review the details and provide further assistance.

Weverse Help

Products and services

FAQ

Need more help?